Need more storage, consumers or direct link usage? Prepaying lets you add usage to your plan ahead of time, so you aren't surprised by overage charges. Prepaid usage costs 10% less than the overage rate.
You can also upgrade to a plan with more included usage, or reduce your usage by removing unused assets or optimizing your direct links.
Only the Space Owner can manage prepaid usage.
Overages and prepay will take effect for all customers starting on December 1, 2026. Learn more on our blog.
How prepay works
Each type of usage (consumers, storage, direct link requests and direct link bandwidth) has its own allowance. Your allowance is the usage included in your plan plus anything you prepay for. Usage beyond your allowance is billed as an overage.
For example, Aero Outdoors has 5,000 consumers included in their plan, but they usually have around 6,500 each month. They prepay for 1,500 additional consumers so the extra usage is billed at the discounted prepay rate instead of the overage rate.
When to prepay
You regularly see overage charges on your invoice
You're expecting a spike in usage, like a product launch
You want a more predictable monthly bill
If your usage varies a lot from month to month, you may prefer to pay for overages as they happen and set a budget.
Adjusting your prepaid usage
Go to your Space settings
Select Billing
Find the usage item you want to change (Consumers, Storage, Direct Link Requests or Direct Link Bandwidth)
Click Manage
Enter how much you expect to use each month
Review the price, then confirm
If you're on a plan with an overage banner, you'll also see a Prepay & Save message on the Billing page with a projected savings amount.
When changes take effect
Changes to prepaid usage take effect at the start of your next billing month. Until then, you'll see them listed as pending changes on the Billing page. You can adjust your prepaid usage again before the next month starts.
Annual plans
If you're billed annually, usage is still measured monthly, but prepay changes are billed right away:
Increasing prepay charges you today for the remaining months in your term
Decreasing prepay applies a credit today for the remaining months
If the payment is declined, the change isn't applied.
Prepay changes may be unavailable for a couple of days after a new cycle starts while the previous month's usage is being finalized.