If your uploads are failing or stuck, here's how to troubleshoot.
Is your file supported?
Check your file type
If your file type isn't supported, try converting it to a supported format or let us know, we are always looking for more formats to support.
Check your file size
If your file exceeds these limits, try compressing it or splitting it into smaller files.
You can see our full list of supported file types and formats.
Check your connection
Slow or unstable internet - Large uploads need a stable connection. Try uploading from a different network.
Upload interrupted - If your connection dropped mid-upload, refresh the page and try again.
Try these steps
Refresh the page and try uploading again
Try a different browser - Sometimes browser extensions interfere
Upload fewer files at once - If bulk uploading, try smaller batches
Check the file - Make sure the file isn't corrupted and opens correctly on your computer
Still having issues?
Contact support with:
The file type and size you're trying to upload
Any error message you see
Your browser and operating system